Privacy Policy

Best Damn Resume ("we," "us," or "our") operates bestdamnresume.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services. Please read this policy carefully. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information You Provide

When you create an account, subscribe to a plan, or use our services, we may collect:

• Name and email address
• Resume content (work experience, education, skills, contact details, and other information you include in your resume)
• Job descriptions and job application details you enter
• Cover letters generated through our service
• Payment information (processed securely by Stripe — we do not store your credit card details)

Information Collected Automatically

When you visit the Site, we automatically collect certain information, including:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation paths
• Referring URL and search terms that led you to the Site
• Session recordings and interaction data (mouse movements, clicks, scrolls) for product improvement — passwords are automatically masked

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services (resume building, AI enhancement, ATS checking, cover letter generation, interview prep, and job tracking)
• Process your resume and job description data through AI models to generate tailored content, scores, and recommendations
• Process payments and manage your subscription
• Send transactional emails related to your account and subscription
• Analyze usage patterns to improve our product and user experience
• Detect and prevent fraud, abuse, or unauthorized access
• Enforce rate limits to maintain service quality

3. AI Processing

Our services use third-party AI models (including Google Gemini and OpenAI) to enhance resumes, generate cover letters, score job matches, and provide interview preparation. When you use these features:

• Your resume content and/or job descriptions are sent to these AI providers for processing
• We send only the data necessary to perform the requested operation
• AI providers process this data according to their own privacy policies and data processing agreements
• We do not use your resume content to train AI models

4. Analytics and Tracking

We use the following third-party analytics and tracking services to understand how our Site is used and to improve our services:

• Google Analytics (GA4) — page views, user behavior, and conversion tracking
• PostHog — product analytics and session recordings (passwords are masked)
• Contentsquare — user behavior analysis and heatmaps
• Meta Pixel (Facebook) — advertising conversion tracking and audience building
• LinkedIn Insight Tag — advertising conversion tracking

These services may use cookies, pixel tags, and similar technologies to collect and store information. Each operates under its own privacy policy. You can manage cookie preferences through your browser settings.

5. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Stripe (payments), Supabase (database and authentication), Google and OpenAI (AI processing), and analytics providers listed above
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or compliance purposes. AI-generated content and analytics data may be retained in anonymized form for product improvement.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (HTTPS/TLS), secure authentication, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Export your data in a portable format
• Opt out of marketing communications
• Opt out of the sale or sharing of your personal information (we do not sell your data)
• Restrict or object to certain processing of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@bestdamnresume.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States, where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. By using our services, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@bestdamnresume.com.